This Privacy and Cookies Policy explains how The Cut Flower Club (“we”, “us”, or “our”) collects, uses, and protects your personal information. It applies to this website (“the Site”) and to all products and services we offer, including our digital course, membership, and seed subscription.

We value your privacy and handle your information responsibly and in accordance with UK GDPR.

1. Who We Are

The Cut Flower Club is a UK-based small business providing gardening education, digital content, and a monthly seed subscription service. If you have any questions about this policy or your data, you can contact us at:
gdpr@thecutflower.club

2. The Information We Collect

We collect the information needed to run our business, deliver our services, and communicate with you. This may include:

• Name

• Email address

• Postal address

• Postcode

• Phone number (if provided)

If you purchase a product or join our membership, we may also collect:

• Your order details

• Information you choose to share about your gardening experience or goals (optional)

Payment details are handled securely by Stripe or PayPal. We do not store your card or bank information.

We do not knowingly collect or process “special category” data (e.g. health, ethnicity, religion).

3. If You Do Not Provide Personal Data

Sometimes we need certain information to fulfil your order or provide a service. If you don’t provide required data, we may not be able to complete the transaction. If this happens, we will let you know.

4. How We Collect Information Automatically

Like most websites, we use cookies, pixels, and analytics tools (e.g. Google Analytics, Facebook/Meta tools) to collect information such as:

• IP address

• Device type

• Browser type

• Pages visited

• Time spent on pages

• Referring websites

These tools help us improve the Site, understand how visitors use it, and tailor our content or marketing.

5. How We Use Your Information

We use your information to:

• Provide and deliver our products and services

• Process orders and manage your membership

• Communicate with you about your purchase, membership, or course

• Send service updates and important notices

• Improve the Site and our offerings

• Respond to your questions or requests

• Send marketing emails where you have given consent

• Display relevant adverts or content on our Site and on other platforms

We only process your information where we have a lawful basis under GDPR, such as:

• To fulfil a contract (providing your order or membership)

• With your consent (email marketing)

• For our legitimate interests (Site improvement, analytics, security)

6. Sharing Your Information

We do not sell your information.

We may share data with trusted third-party service providers who help us run our business, such as:

• Payment processors (Stripe, PayPal)

• Email platforms

• Website hosting

• Customer service tools

• Analytics and advertising services (Google, Meta/Facebook)

These partners are only allowed to use your information as needed to provide their services. We may also share information where required to comply with legal obligations or enforce our Terms.

7. COOKIES POLICY

7.1 What Cookies Are

Cookies are small text files stored on your device. They help the Site function properly, improve performance, and allow us to tailor your experience.

Cookies may be:

• Session cookies (deleted when you close your browser)

• Persistent cookies (remain until you delete them)

7.2 How We Use Cookies

We use cookies to:

• Enable key functions of the Site

• Analyse visitor behaviour and improve performance

• Help us test new features

• Deliver more relevant adverts or content

We may also use third-party cookies from providers like:

• Google Analytics

• Facebook/Meta

• Advertising platforms

7.3 Your Choices

You can block or delete cookies at any time through your browser settings.
Please note: disabling cookies may affect how the Site works.

8. Data Retention

We keep your personal information only for as long as necessary to:

• Provide your service

• Fulfil legal or accounting obligations

• Resolve disputes

• Enforce our Terms

Information collected for analytics is usually retained for shorter periods unless needed for security.

9. Your Rights Under UK GDPR

You have the right to:

• Access your data

• Correct inaccurate information

• Request deletion where appropriate

• Object to certain types of processing

• Restrict processing temporarily

• Request data portability

• Withdraw consent (e.g. unsubscribe from marketing emails)

To exercise any of these rights, email: gdpr@thecutflower.club. We may ask for proof of identity before acting on your request. We aim to respond within one month.

10. Marketing Emails

You can unsubscribe from marketing emails at any time using the link in the email. Unsubscribing does not affect service or transactional emails related to your order or membership.

11. Security

We use appropriate technical and organisational measures to protect your data. No system is 100% secure, but we take data protection seriously and work to keep your information safe.

12. Children

The Site is not intended for children under 16. If you believe a child has provided personal data, please contact us and we will remove it.

13. External Links

Our Site may contain links to other websites. We are not responsible for their content or privacy practices. Please review their policies before providing any information.

14. Changes to This Policy

We may update this Privacy & Cookies Policy from time to time. The updated date will always be shown at the top of the page. Continued use of the Site means you accept any changes.

15. Contact Us

If you have any questions about this policy, or how your data is handled, please contact: gdpr@thecutflower.club.

© 2026 The Cut Flower Club
A sowing & growing cut flower community