At The Cut Flower Club, we are committed to providing exceptional service and products. However, due to the nature of our offerings, we have established the following policies to ensure fairness and clarity for all members.

1. Membership Fees

• Membership fees are non-refundable once a billing cycle begins.
• If you cancel your membership after your billing date (25 of the month), you will retain access to the member’s portal and benefits until the end of the current billing cycle. No partial refunds will be issued for the remaining time.
• Refunds are only considered in cases of billing errors, such as duplicate charges or accidental overpayment.

2. Seed Box Returns and Issues

• Returns Policy: We do not accept returns for seed boxes.
• Damaged or Incorrect Items: If your seed box arrives damaged, or you receive incorrect items, please notify us within 7 days of delivery by emailing hello@thecutflower.club.
  Provide a clear description of the issue and, if possible, include photographs of the damaged or incorrect items and we will send a replacement.

3. Workshops and Events

• Payments for workshops and live events are non-refundable due to the planning and resources required to host them.
• If you are unable to attend, you may transfer your spot to another person by contacting us at least 24 hours before the event.
• If the event is cancelled or rescheduled, you will have the option to receive a full refund or a credit toward a future event.

4. Digital Products and Member’s Portal Content

• All digital content provided as part of your membership is non-refundable. This includes resources, guides, videos, and any downloadable materials.
• Access issues: If you encounter technical difficulties accessing the member’s portal or digital resources, please contact us at hello@thecutflower.club. We will work with you to resolve the issue promptly.

5. Cancellations and Refunds

• Please refer to our Terms of Service Policy for details on how to cancel your membership.
• Refunds for cancellations are not provided unless required by law or in the event of billing errors.
• If you mistakenly purchase a membership, contact us within 48 hours for a review of your case.

6. How to Request a Refund or Assistance

If you believe you are eligible for a refund or need help with an issue, follow these steps:

Email us at cancellations@thecutflower.club with the subject line “Refund Request” or “Assistance Needed.”

Include the following details in your email:

- Your full name and membership email address.
- A detailed description of the issue.
- Any supporting documentation, such as photographs (if applicable).

We aim to review and respond to refund requests within 2 business days.

7. Exceptions and Special Circumstances

• Refund requests will be reviewed on a case-by-case basis in exceptional circumstances, such as medical emergencies.
• The final decision on refunds or credits rests with The Cut Flower Club.

8. Contact Information

If you have any questions or concerns about this policy, please contact us at:
Email: hello@thecutflower.club